OYO Guest Experience Solutions

We engage with customers along every step of their hospitality journey, covering discovery, seamless booking, pre-stay assistance and cancellations, digital check-ins, and in-stay and post-stay services, which we believe drives platform engagement and loyalty from our Customer base.

Our OYO mobile application was the third most downloaded travel mobile application globally and the most downloaded travel mobile application in Asia in 2020,10 according to Sensor Tower and had over 100 million downloads as of March 31, 2021.

We cater to a wide range of customers, ranging from millennials, corporates, families, and small and medium businesses.

We believe that our customers choose to engage with us primarily because:

• Our wide selection of storefronts provides our Customers with a range of accommodation options within a particular area, enabling our Customers to stay closer to where they need to be, whether it is near family, a business location, a hospital, or a specific site of interest
• Our Customers enjoy high-quality experiences at value-for-money prices. We help our Patrons price their offerings competitively compared with other budget hotels with similar ratings in the same area. In addition, our Customers can easily enroll in our loyalty program, OYO Wizard, and gain access to exclusive member rates, as well as collect loyalty points with every stay.
• We believe that our brand perception is aligned with the consistent and high-quality experiences offered to Customers. We have implemented various initiatives to provide our customers with safer and more reliable stays, such as our “Sanitised Stays” and “Vaccinaid” search filters and our introduction of contactless check-ins. In addition, storefronts are assessed monthly based on our quality and control framework, which takes into account the constant availability of rooms, consistent Customer experience, and compliance with our standard operating procedures. Storefronts that do not meet our minimum standards are temporarily or permanently delisted from our platform.
• Our D2C platform allows our Customers to seamlessly discover and book storefronts suited to their personal preferences at affordable prices. We provide Customers with access to various digital tools on our D2C platform, with the aim of providing a superior end-to-end experience. Our simplified user interface enables customers to make a booking in three steps – search, select, and book.
• We are focused on delivering a hassle-free experience to our Customers. During their stay, Customers can access and manage various in-room hotel services through our mobile application, including receiving live status updates on housekeeping services and food and beverage orders. Our Customers have continuous access to real-time support before, during,