On Demand Event
How online ratings & reviews are expected to impact your business
Through Expanded Online Distribution
Tara Colpitts
Senior Director, Market Management, Expedia Group
Idris Kamrudin
Senior Manager, Market Management, Expedia Group
Rohit Goel
Director, Guest Operations, OYO
"The very core of hospitality is a great guest experience. It should also be central to your hotel operations because getting it right means that guests will talk positively about your hotel in online reviews, and even return to your hotel as loyal customers.
Join us, as we engage in an interesting discussion with the Senior Leadership of Expedia, a global leader in the online travel industry, on why online ratings and guest reviews matter, what factors influence guest feedback and the best practices followed at OYO in our guest experience program."
Tara Colpitts
Senior Director, Market Management, Expedia Group
Tara Colpitts has 19 years of Experience in the Tourism and Travel Industry. Prior to Expedia, has lead teams in the lodging and activity sector.
Idris Kamrudin
Senior Manager, Market Management, Expedia Group
Idris Kamrudin has been with Expedia Group for 6 years. Currently helps manages key Local and Regional Chains across the UK.
Rohit Goel
Director, Guest Operations, OYO
Rohit Goel has 15+ years of experience in the Hospitality industry. On the educational end, Rohit has completed his MBA from the University of Notre Dame.
Related On-Demand Webinars
At OYO, we believe in imparting valuable knowledge about the hotel industry to ensure the collective growth of the hospitality community. Through our on-demand webinars, we provide insight into current trends and help attendees stay up-to-date on emerging customer behavior and patterns in the hotel industry. Anyone who runs a hospitality business and wants to learn more about the market trends affecting the industry can register for our webinars.
